Touchline Help

Email team followers

Use the existing web communication tools with a reviewed audience, and understand what a send result means.

Guidance reviewed November 2, 2026. Features depend on platform, access and match coverage.

WebAuthorized team admins4 min read

Step 1

Find the team’s email tool

Open Teams with an account authorized to manage the team. Where available, use Email followers on that team’s card. The available templates and recipients depend on your access and configuration. Product feature-update broadcasts require platform administrator access.

Step 2

Review before sending

  1. Select the intended team and the appropriate message template. Review the match or public page links.
  2. Check the displayed recipient/audience information and any test-send option before sending to followers.
  3. Confirm the message is current and appropriate for that audience. Keep private lineup analysis, medical information and access credentials out of a public follower message.

Step 3

Check the send result

Read the reported send result and errors. A successful send request does not guarantee that every recipient read the message or that it reached their inbox. Follow delivery settings and avoid repeating a send merely because an inbox has not updated yet.

Step 4

Recaps and coaching emails are separate

The last-recap flow uses the selected completed match and its delivery rules. Automated reminders, final recaps and private coaching briefings have their own eligibility and configuration. Do not assume that every team has the same automation or that saving a match sends every type of email.