Frequently asked questions.

Use the public website or Fan app to follow teams, players and matches. Use the web scoring workspace or Score app only when you have the team access needed to operate a match.

Public team, match and published player pages can be viewed without scoring access. Sign in when prompted to follow teams or players, or to open private and staff workflows. A public link does not grant access to private content.

What’s New lists dated web, Fan and Score changes. App versions have separate timelines; a newer local test build does not mean those changes are available in the App Store.

Check the signed-in account, team assignment and scorer/admin access. Open Scoring from My Tools or the scoring dashboard. Ask an authorized team administrator to check your access before kickoff.

On the web, open an authorized match’s scoring workspace and choose Field when it is available for that match and tracking setup. Full, Sideline and Quick are other web views. The Score app has native Field Mode controls.

No. The web scorer-to-assister goal drag and a native passer-to-receiver sequence credit different roles. Use the guide for your platform and review the resulting event. In released Score 2.5, hold a player to open the action menu.

Use Undo for the latest eligible action. For older events, use available authorized edit tools or ask a team administrator. Review the score, timeline and player statistics after a correction. Reset Match is not a routine undo.

Check save/sync feedback and confirm events reached the timeline after a connection interruption. Do not assume an event was saved or enter it twice. Offline delivery is not guaranteed.

No. Use the actual competition and match setup, including period lengths, extra time and shootout rules. Review the current period and score before completing the match.

No. These tools depend on configured access and eligible team/pilot rollout. Review evidence, coverage and saved dates. A coach must review and explicitly save a lineup choice.

A scorer can record live match events for teams they can access. Team Admin manages the team. Organization and platform roles have separate access checks. Following a team is not a staff role.

An authorized team administrator can expand Invite a team member, choose Team Admin or Scorer and send the invite to the intended address. Recipients should use their own accounts.

Edit the existing fixture’s date, time, venue or status, then check the public schedule. Avoid a duplicate fixture. Recent schedule changes can be highlighted for three days; notification delivery depends on recipients and settings.

Fan 2.0 provides a reviewed calendar copy. After a schedule change, check Touchline and update the copy if necessary; do not assume it is a synchronized subscription.

Check the season, match status and recorded tracking coverage. Missing data is not necessarily zero. Per-90 rates need recorded minutes, and playing-time measures need known match duration.

You can hide, reorder and collapse Home sections, revisit past games, filter for games with video, bookmark clips from search and use available photo options for graphics. Check What’s New for the released feature list.

The public Fan 2.0 release remembers them for your account on this device. Cross-device synchronization is not promised.

Check your follows, the available account preferences and device/browser notification permissions. Delivery also depends on the relevant event and enabled workflow. Public pages remain a useful place to check the current match state.

No. Those depend on recorded events, tracking coverage and published media. A team can have a schedule or result without detailed live scoring or highlights.

Where enabled, authorized team admins can use Email followers from Teams. Review the audience, template and send result. Feature-update broadcasts require platform administrator access; automatic recaps and coaching briefings have separate eligibility.

Public pages, published profiles and private staff tools have different access rules. Review the applicable visibility settings and inspect a shared page while signed out. Only publish information and media your organization is authorized to share.

A public Profile Plus career page uses published linked records. It is not a private, revocable coach-only link. Administrators manage the record connections.

Use the current Pricing page for packages and terms, or contact support for your setup. This help page does not quote prices or promise a particular service or subscription change.

Email support@touchline-live.com with the page or match link, platform/app version and what you expected versus what appeared. Redact private player details from screenshots. Never send passwords or access codes.

Use info@touchline-live.com for privacy requests, as listed in the Privacy Policy. Include the relevant page link and a concise description without unnecessary sensitive information.